Terms & Conditions

Website Disclaimer

Welcome to the Jess MacDonald Brass website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website.

The term “Jess MacDonald Brass” or “us” or “we” refers to the owner of the website Jess MacDonald Brass. The term “you” refers to the user or viewer of our website.

The information contained in this website is for general information purposes only. The information is provided by Jess MacDonald Brass and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of or in connection with the use of this website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of the terms and conditions.

Through this website you are able to link to other websites which are not under the control of Jess MacDonald Brass. We have no control over the nature, content and availability of those sites. The inclusion of any links to external websites does not imply a recommendation or endorsement of the views expressed within them. You may not create a link to this website from another website or document without the prior written consent of Jess MacDonald Brass.

Every effort is made to keep the website online and running smoothly. However, Jess MacDonald Brass takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Price of Goods

The prices of the products you order on this website are to be those prices as displayed at the moment of processing your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Delivery charges are added to the prices of the products ordered prior to transaction completion.

 

Representation and Specification of Goods

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.

 

Website Payment

We accept payments on our website using the Shopify payment system. If you would like to pay by bank transfer, please get in touch for details using our contact form provided on our contact page.

Your order will not be dispatched to you until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling. All quoted prices exclude delivery charges.

 

Delivery

Some of our items of jewellery take longer to send out than others, as some are made to order. Please see our delivery page for more information.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.

Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. Please send items back via a signed for postal service for your own proof of delivery. This postage cost will not be reimbursed unless item is damaged/faulty.

Please be advised that it is the customers responsibility, when ordering from our website or from our bespoke service, to provide Jess MacDonald Brass with the correct and complete delivery address. Failure to do so may result in your order being undelivered or delivered to the wrong address, of which we will not accept responsibility for. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided us with the wrong address, or incomplete address, please let us know in writing as quickly as possible after placing your order.

UK delivery costs for stock/made-to-order items are from £4.00

Delivery costs for bespoke jewellery are dependent on the order value, and country of delivery. Please contact us for more information.

Postage and packaging to Europe is charged at a rate of £15.00

International postage and packaging to the rest of the world is charged at a rate of £20.00

If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact jessmacdonaldbrass@gmail.com or use the contact form on our website.

Insurance

Jess MacDonald Brass provides product insurance to items whilst in transit for delivery, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility for appropriate insurance cover thereafter.

Returns

STOCK PIECES

The term ‘stock piece’ refers to a piece which is ‘ready-to-wear’, has already been made and requires no alteration to size, stone or metal. A refund, exchange, or credit note can be arranged on certain items. This will be made clear at the time of purchase.

MADE TO ORDER & BESPOKE PIECES

 The term ‘made to order’ refers to a piece which has not been made yet, or has not finished being made. No refunds or exchanges will be given on any made to order piece unless the item is damaged or faulty.

 Liability & Legal

Jess MacDonald Brass gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.

We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.
We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of Jess MacDonald Brass is not limited or excluded.

Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), Jess MacDonald Brass shall have no further liability to you.

All pieces sold by Jess MacDonald Brass shall remain the property of Jess MacDonald Brass until payment of the total invoice amount.

You undertake that all details you provide us for the purpose of ordering or purchasing pieces (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing is your own and that there are sufficient funds to cover the cost of the product or service being purchased.

If there are any changes to the details supplied to us by you it is your responsibility to inform Jess MacDonald Brass within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.

Warranty

We offer a full 12-month warranty on workmanship, which commences from the date of receipt. This warranty is void if goods have been damaged through accident, third party repairs, misuse, careless handling, normal wear-and-tear, or during transit and delivery by the postal service or shipping company.  We reserve the right to repair or replace faulty items.  If it is determined that the item is not faulty, you will be charged for the return postage.

 

Designs & Copyright

The entire content of this website, including products, designs, branding, text, graphics, design are the sole property of Jess MacDonald Brass and all rights in such content are expressly reserved to Jess MacDonald Brass . Use of the above for any purpose without the written permission of Jess MacDonald Brass would be an infringement of UK Patent Law.

Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.

Copying, republication or modification of this website in whole or part is strictly prohibited.

 

Cancellations

If you make a mistake when ordering please contact us as soon as possible. We are unable to accept cancellations on bespoke, customised or personalised orders already in production. Deposits paid for bespoke, customised or personalised items are non-refundable.

 

Social Media & Marketing

From time to time, Jess MacDonald Brass  may post 'progress' and 'finished' photographs of bespoke jewellery on our social media feeds. If you place an order of a bespoke piece and would prefer us not to do this at the time of making, then please do let us know. If your order is a special gift and you would like us to hold off of posting images on social media until you have given the gift, please make us aware of this at the time of payment, so we can include this in your project details. Please also provide us with the date of when we are able to post photographs of the finished item(s).

All finished bespoke jewellery will be photographed and images will be posted on our social media pages and on the website unless expressed otherwise by the customer.

 

 

Amendments to terms

We may update our published terms and conditions from time to time. You should check this page occasionally to ensure you are aware of any changes to this policy.  If you have any further question about our terms and conditions, please contact us.

Contact & Complaints

If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the contact page of the website.